Will My Product Spoil?
Our products are all natural: no preservatives. Simply herbs, oils, salts, gems, beeswax, candlewax, honey, vinegar or water. But natural comes at a cost: shelf-life. We recommend that you use any item within six months. When not in use, keep the item in a cool, dry place with the lid securely on. When in use, keep the lid on and try to eliminate oxygen bubbles in the product by encouraging them to come to the surface. These actions help deter the inevitable rancidity that will occur with oills and organic material. Be mindful of heat, light, oxygen and water at all times, as these encourage rancidity. This is especially true for our sprays, which contain water, a vital component that bacteria need to grow.
A good indicator of rancidity is smell. As your product sits, the herbs will meld with the oil, giving it a scent. Sometimes as they get stronger, the smell of that meld may not be agreeable. However, it is a strong, unfavorable scent that will be the result of rancidity. When that happens, it's time for a new product.
How Do I Use My Product?
Oil care: For topical use, apply to the skin and rub in. To burn, place small amount into oil burner. To use as perfume or on-the-go enchantment, dab a little oil on your temples, neck and insides of your wrists. To anoint a candle, apply a small amount to the middle of the candle and rub upward and downward. Store in a cool, dark place with the cap on when not in use. Always ensure the cap is on when at all possible to limit oxygenation and contamination of product.
Salt care: Sprinkle across door thresholds and gardens, as well as in corners of rooms to protect the area as well as invite your intention. To use in ritual, cast a circle in salt to protect what’s inside. To use as bath salts, sprinkle salt into warm flowing water and enjoy. Always ensure the cap is on when at all possible to limit oxygenation and contamination of product.
Sachet Care: Sprinkle sachet herbs onto an altar, doorways, around the home or in the garden to bring about your intention. Carry the sachet with you for enchantment on the go, or tuck under your pillow to encourage your intention while you sleep. Keep in a dry place when not in use.
Balm or Ointment Care: Warm the product with your fingertips and apply it to the temples, wrists and neck to encourage the intention or encourage visions. You may do this during or before ritual, or simply to encourage intentions or visions in everyday life. Keep the cork on the bottle to maintain cleanliness of product and always wash hands prior to use to keep bacteria out of the product.
Spray Care: Keep cap on the product when not in use. Keep product in a cool, dark space when not in use.
Tonic, Essence and Elixir Care: Keep the cap on when not in use. Do not touch the dropper to any surface or the tongue or skin, as this can transfer bacteria to the product. Keep in a cool, dark space when not in use.
What is the Return Policy?
For broken items, products need to have been broken upon receipt to qualify for returns. That is, breaks occurred during the shipping process and are not a result of recipients' handling of the product.
In addition, products that have signs of deterioration or organic material will also be replaced. However, these signs must have presented themselves within two weeks of receipt. Deterioration post that mark could be the result of how the product is kept when not in use by the recipient.
For paper products, the paper must be significantly damaged--that is, written material can not be read--upon receipt. This may occur as a result of other items in a package leaking onto the paper item.
Please notify us as soon as possible when there is an issue with a product so that we can hlep remediate the problem. Ensure that any photos sent to prove damage are time-stamped.
Do You Offer Wholesale Products (And Pricing)?
Currently, we do not offer wholesale pricing for our products. However, we may purchase wholesale items from small businesses that we love and sell some of the products on our site.
We are also willing to collaborate on items like mystery or subscription boxes. Contact us if you're interested.
Do You Ship Internationally?
As of October 28th, 2020, we do not ship internationally. This is subject to change.
Why Have I Not Received My Order?
Our mission has always been to provide legitimately hand-made, made-to-order items for your particular need, from one practitioner to another. Our business has one practitioner and creator: Sarah. She places each herb in the bottle or jar, ensuring that the aesthetics of your items are as intense as the enchantment she charges your item with. She hand-writes each label, writes and designs each spell, writes all site copy and so on. In short, 90% of The Tiny Cauldron is done with only two hands.
As the business grew, Sarah wanted to maintain her way of crafting her magick; it is a way she sets her enchanted store from others in the industry, and she realizes that this, too, has it's drawbacks, including processing time. Sarah prides herself on maintaining her ethos in spite of now operating at full order volume at all times, and she continues to source 90% of materials from only small businesses that have the same focus on ethos and authenticity. In short, businesses tend to drift more toward supporting huge corporations and buy or make their items on a massive scale for quickness. While this works for some businesses, it is not in our ethos to become part of this profit-driven process, no matter how big we get.
This means that our processing time (the time it takes for Sarah to craft your order) is often significantly delayed, with that time frame depending on your particular order. Please reach out to Sarah at email@example.com for any worries or concerns about your order, as well as updates. We understand that this wait may be too long for some or that some don't agree with our business mindset. That's OK! We are happy to give refunds or an update as to the status of your order and our supplies. We reply as quickly as we can, 5 business days a week.